Download Help

How does this work?

We sell downloadable service manuals. A physical printed copy or CD-ROM will not be mailed as part of your order. Our website will grant you instant access via an email link to download your purchase upon receiving payment. You will have up to 90 days to download the files for your order. Your manual can be viewed permanently from your computer after it is saved.

How do I download the manual I paid for?

A download link will be immediately dispatched to the email address specified at checkout after we receive a cleared payment. Look for the “Click here to download” text in the email to start the download process.

If you have not received an order confirmation email from us within 5-10 minutes, please check your junk/spam/promotions folder or contact us.

How long do I have to download the manual I purchased?

You have up to 90 days to download the manual and save it to your computer for permanent viewing. We will provide a replacement link, by request, up to 180 days after purchase. If you have trouble downloading a manual, please contact us and we will be happy to help.

How do I view the manual I purchased?

Most manuals are in PDF format. We recommend Adobe Reader (free) as a PDF viewer. Be sure to save the file to your computer/tablet for permanent viewing.

How do I open and extract a zip file?

Some manuals contain multiple files compressed into a zip archive. The zip file download will need to be extracted (or unzipped) before you can view the contents. Instructions can be found below.

If you have trouble opening the zip file, please contact us and we will be happy to help.

How do I open Flash-based interactive wiring diagrams (Mazda)?

Unfortunately as of December 31st, 2020 the Adobe Flash plugin and browser support has been discontinued.

As a workaround for Windows PCs, we recommend the Basilisk portable web browser, which continues to support Adobe Flash.


Do you offer refunds?

Due to the digital nature of the products we sell, all sales are final. There is no way to return a digital download nor verify it has been deleted. If you purchased the incorrect manual, please contact us immediately before clicking the download link.

Which payment methods do you accept? Is your website safe?

We accept secure credit card payments through Stripe and PayPal and employ industry-compliant encryption at checkout. Additionally, all files are routinely scanned for viruses and malware.